PetPoint Engagement Services

 

 

Introduction

This page contains links for your organization to use to get more information on the Engagement Services available.

 

Included Services

 

Pethealth Learning Center (PLC)

 

Pethealth offers self-paced online learning that is included to you at no additional charge.

The Pethealth Learning Center is your hub for training for the available Pethealth software including Learning Center Courses that provide targeted online training on PetPoint use and functionality. The Learning Center is accessible to all PetPoint users, with the convenient ability to complete PetPoint training anywhere, anytime, on any computer with Internet access. Each course in the Learning Center is designed for efficient learning so that users can independently acquire the skills needed to make the most of PetPoint. This page details instructions for logging into the Learning Center.

 

PetPoint Live Webinars

 

Pethealth offers regular Webinars that are included to you at no additional charge.

 

You may register for sessions by clicking here to go to the Training Center for a listing of available sessions.  Sessions are grouped by Today, Upcoming, Daily, Weekly and Monthly.

 

Contact Information

training@petpoint.com or 866-630-7387

 

Engagement Paid Services: Training

 

Live Online Training Classes

 

Interested in live online training for courses available in the Pethealth Learning Center? Trainers are available for live online training for groups who feel they will benefit from the experience.  Sessions are available for organizations who wish to benefit from live online training for courses currently available in the Pethealth Learning Center. Trainers will host up to two hour sessions to provide training on subjects requested by each organization. All sessions are available to maximize learning and retention. Classes can be purchased individually or as discounted packages.

 

 

Session Specifics

  • 60, 90 or 120 minute sessions

  • An expert PetPoint Trainer

  • Scheduled based on Trainer availability

  • Available Monday through Friday, 8am to 7pm Eastern

 

Contact Information

training@petpoint.com or 866-630-7387

 

Onsite Training for Organizations

 

PetPoint Trainers at your door! Trainers are available to come to your organization for onsite PetPoint training. Schedule your visits where and when you need them.

 

PetPoint Trainers are available to visit your organization for individualized training based on your needs. Whether you want to train your intake staff on live entry, medical personnel on streamlining entries, administrators on how to set up your database or any other training need, our trainers will provide up to eight hours (6.5 hours of actual classroom time) of individualized training per day.

 

Contact Information

training@petpoint.com or 866-630-7387

 

Onsite Training for Groups

 

Coalitions and partners can utilize expert, curriculum based training in the topics they choose using collaborative onsite group training.

 

PetPoint Trainers are available to visit for curriculum based training specific to your needs. Coalitions, Associations and Societies working together to streamline transfers, collaborate on reporting, or simply utilize PetPoint more effectively, can host an area training event and a PetPoint Trainer will present and teach for up to eight hours (6.5 hours of actual classroom time) each day in the areas of interest to the group.

 

Contact Information

training@petpoint.com or 866-630-7387

 

Premium Support Services: Consulting

 

PetPoint Online Usage Assessment and Analysis Services

 

PetPoint Experts are here to provide you with actionable advice on working with the PetPoint software to best serve your needs.

 

As an organization with specific needs, individualized processes and unique challenges, assistance is available to assess these areas to determine how PetPoint can be used to best address your organizational needs and goals. Whether you are new to PetPoint or have used the system for some time, this service will allow you to maximize your time and efforts within the system. This assessment includes an online initial assessment meeting, a review of your current PetPoint database setup, and a recommended action plan for your organization that our expert will review with you. Depending on the size of the organization, additional time may be required.

 

Contact Information

training@petpoint.com or 866-630-7387

 

PetPoint Onsite Usage Assessment and Analysis Services

PetPoint Experts are here to provide you with actionable advice on working with the PetPoint software to best serve your needs.

 

As an organization with specific needs, individualized processes and unique challenges, assistance is available to assess these areas to determine how PetPoint can be utilized to best address your organizational needs and goals. Whether you are new to PetPoint or have used the system for some time, this service will allow you to increase your use and maximize your time and efforts within the system. PetPoint experts will participate in a full day in-person review of current areas and processes, discussions of needs and goals with leadership, detailed assessment and action plan, as well as a follow-up day to review and compile the findings and discuss immediate actions and instructions that your organization can implement immediately.  A follow-up online meeting will be scheduled to provide your organization with the complete plan and suggested actions that would benefit your organization to make the most of PetPoint.  Depending on the size of the organization, additional time may be required.

 

Contact Information

training@petpoint.com or 866-630-7387

 

PetPoint Online Consulting Services

Could your organization benefit from a PetPoint expert providing help with setup and configuration of your PetPoint modules. Could your administrators use some help with builder reports they are developing themselves. Our Engagement Services staff are ready to assist with consulting services that can support you and your staff take full advantage of all that PetPoint can offer. An Online Assessment is recommended to determine your particular setup needs.

 

Contact Information

training@petpoint.com or 866-630-7387

 

PetPoint Builder Creation Services

Enterprise Clients, you asked for help and we’ve got it - PetPoint Custom Builder Experts are ready to create reports for you so you can spend less time making your reports, kennel cards and documents and more time enjoying them!

 

PetPoint Builder Experts are available to create reports for Enterprise clients who determine that they would like assistance in this area. In addition to Builder training and general assistance for clients creating custom reports, kennel cards and documents, experts are here to complete Builder items for our clients! Builder items can be created based on client requests and will be available within their database for use or further modification.

 

Contact Information

training@petpoint.com or 866-630-7387